Refund policy
Overview
Due to the technical nature of the equipment supplied, returns and exchanges are handled on a case-by-case basis. Many products are specialised, made-to-order, or sourced directly from suppliers, so it’s important that orders are placed carefully.
If you’re unsure about a product before purchasing, we recommend contacting us to ensure it’s suitable for your application.
Change of Mind
We do not generally accept returns for change of mind once an order has been confirmed and processed.
As many items are sourced specifically for each order, cancellations or returns after processing may not be possible.
Incorrect Orders
If an incorrect item has been ordered, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we may be able to make changes. Once the item has been shipped, standard return conditions will apply.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please notify us within 5 business days of delivery.
We will work directly with the supplier to assess the issue and arrange an appropriate resolution, which may include repair, replacement, or refund where applicable.
Return Conditions
Where a return is approved:
- Items must be unused and in original condition
- All original packaging and accessories must be included
- The item must not show signs of installation, use, or modification
Return Process
To request a return:
- Contact us at support@testingcore.com
- Provide your order number and details of the issue
- Include photos if the item is faulty or damaged
We will review the request and provide instructions if a return is approved.
Return Shipping
Return shipping arrangements will depend on the nature of the issue:
- Faulty or incorrect items: shipping may be covered or arranged by us
- Other approved returns: shipping may be the responsibility of the customer
Refunds
Once a returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to the original payment method within a reasonable timeframe.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or made-to-order equipment
- Special order items sourced on request
- Equipment that has been used or installed